Spa Policy
CANCELLATION POLICY
Treatment times are reserved especially for you!
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
SPA PACKAGES
A 50% deposit(non-refundable) is required at the time booking for all spa packages, and full price when booking for someone else.
GENERAL
- All reserved appointments require a guarantee with a credit card. Your credit card information is needed to hold the appointment and will not be charged until after your service is completed.
- Appointments made on behalf of someone else have to be prepaid
- We accept cash and all major credit cards. Unfortunately, we do not accept personal checks.
- For massage therapy, please specify at the time of booking if you prefer a male or female therapist.
- Right to refuse service: We reserve the right to refuse service if the customer is causing problems and we see it as necessary to preserve the peaceful ambience of the spa. We respect every single client without exception, and in turn the client is expected to be at their best behavior when inside the spa, during their whole time at the spa. We will not hesitate to call law enforcement and take other appropriate actions if we discover anyone committing fraud, or if their behavior is perceived as threatening in any way. We reserve the right to refuse services if the customer is in some way making the therapists and employees uncomfortable, or disrespected. NO SHOWS or repeatedly cancelling same day appointments can be grounds for refusing further service.
GIFT CARDS & CERTIFICATES
PRE-PAYMENTS
REFUNDS
- Product returns are accepted for exchange or account credit if returned unopened within 7 days of original purchase.
- No cash or credit card refunds – exchanges or Bluefern Spa account credit only.
- Gift Certificates purchases are non refundable
- Make-up items are non-returnable.
- There are NO REFUNDS on any services we have already performed. If you are unhappy with a service please contact us within 48 hours, and we will be happy to address any issues as much as possible.
- Please arrive in time for your appointment. If you are receiving multiple spa treatments, spa attire and slippers will be provided for you when you arrive.
- We appreciate you not wearing heavy makeup, especially mascara.
- You will be asked to fill out a client profile form. Guests under the age of 18 will need a guardian’s signature on these forms.
- For the relaxation of all guests, we ask that you kindly use a whisper voice in our lounge and treatment rooms. Cell phone are not to be used while in the treatment room or lounge area.
- In the private treatment room you will be asked to undress to your comfort level for massage and body treatments. Your therapist will keep your body draped with sheets & blanket during the treatment and only expose the areas being worked on. If you are receiving a body wrap or body polish, do not shave or wax your legs at least 8 hours prior to treatment.
- For gentlemen, please shave two hours prior to your facial treatments.
- Give your therapist feedback. We are here to make this a relaxing and beneficial treatment for you, so tell us what your needs are. Please know that you are in a professional spa that provides therapeutic and medical spa treatments.
- For our clients’ and therapists’ protection, we reserve the right to refuse service to individuals that come in visibly sick, coughing, or suffer from a contraindicated medical condition. Doctor’s consent may be required to perform certain services.
- As in all service-related businesses, it is common practice to leave gratuity when the professional has performed a service to the client’s satisfaction. Customary gratuity in day spas is 18-25% of the full value of the treatment. Unless noted, gift certificates for treatments and spa packages do not include gratuities.
- We ask that you turn your cell phone off while in the spa for the relaxation of our guests.
SPA ETIQUETTE
FOR ALLERGY SUFFERERS
If you do have an allergy and are planning a spa visit, there are a few things to consider.
What is an allergy?
An allergy is the response of the body’s immune system to a particular substance such as dust mites, foods and pollens. In allergic individuals, their immune system identifies those substances as a’ threat’ and reacts.
Having an allergy can be a nuisance and may affect your daily life, but most allergic reactions are mild and infrequent. Most allergies can be kept under control or treated by over-the-counter medication such as antihistamines.
Severe reactions can occasionally occur, but these are uncommon. It is important to remember that no two people are the same, and so symptoms and reactions can vary from person to person.
An allergic reaction is when an allergen enters or comes into contact with your body. Allergic reaction usually happens within a few minutes of exposure to an allergen.
Whatever your allergy, don’t be afraid to raise any concerns with your spa venue or spa therapist beforehand. We want you to experience a positive, relaxing visit, so should be more than happy to accommodate your needs and allay any fears.
How can you prepare for a spa treatment?
With a bit of preparation, there is no reason why your allergy should spoil your spa day or spa break.
If you have allergies (or any other medical condition), you must tell the spa ahead of time. You will fill out a form and make sure to mention all such details. However, it is worth discussing it before you arrive to make sure the spa offers products and treatments that are suitable for you.
If you have a severe allergy, be aware that we might require written confirmation that you have seen a doctor and have received approval for a particular treatment. To avoid disappointment, it’s worth booking a visit to your GP prior to your arrival. Take your doctor’s details with you, along with any prescribed medication or your EpiPen.